Last Updated: JUNE 2026
At Ol'Humane, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
Full name
Email address
Phone number
Billing address
Shipping address
Payment information
Order history
Account credentials
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Website usage data
Referring website information
Pages viewed and time spent on our website
Marketing Information
We may collect information regarding your preferences, interests, and interactions with our emails, advertisements, and promotions.
2. How We Use Your Information
We use your information to:
Process and fulfill orders
Provide customer support
Manage your account
Communicate regarding orders and deliveries
Send updates, promotions, and newsletters (where permitted)
Improve our website, products, and services
Detect fraud and maintain website security
Comply with legal obligations
Analyze website traffic and customer behavior
We will only use your personal information where we have a legitimate business reason or legal basis to do so.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience.
Cookies help us:
Remember user preferences
Maintain shopping cart functionality
Improve website performance
Analyze website traffic
Deliver relevant advertising
You may choose to disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.
4. Third-Party Services
We may use third-party service providers to operate our business and website.
These may include:
Shopify
Payment processors
Shipping carriers
Analytics providers
Marketing and advertising platforms
Customer support tools
These third parties may collect, process, and store information according to their own privacy policies.
We encourage you to review the privacy policies of any third-party services you interact with through our website.
5. Payment Information
Payments made through our website are processed by secure third-party payment providers.
We do not store complete payment card information on our servers. Payment information is handled securely by trusted payment processors that comply with industry security standards.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
Security measures may include:
SSL encryption
Secure payment processing
Restricted access to personal data
Regular security monitoring
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary to:
Provide services
Fulfill legal obligations
Resolve disputes
Enforce agreements
Maintain business records
When information is no longer required, it will be securely deleted or anonymized where appropriate.
8. Customer Rights
Depending on your location and applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of personal information
Restrict or object to processing
Withdraw consent
Request data portability
Opt. out of marketing communications
To exercise any of these rights, please contact us using the information provided below.
9. Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send promotional emails regarding products, offers, and updates.
You may unsubscribe at any time by:
Clicking the "Unsubscribe" link in our emails
Contacting us directly
Please note that transactional emails related to orders and account activity may still be sent even if you opt out of marketing communications.
10. Children's Privacy
Our website is not intended for individuals under the age of 13 (or the minimum age required by applicable law).
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.
11. International Users
If you access our website from outside the country in which we operate, your information may be transferred to, stored, and processed in countries where data protection laws may differ from those in your jurisdiction.
By using our website, you consent to such transfers where permitted by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.
Any changes will be posted on this page with an updated "Last Updated" date.
Your continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Ol'Humane
Email: support@olhumane.com
Website: www.olhumane.com
We will make reasonable efforts to respond to your inquiries in a timely manner.
