Last Updated: JUNE 2026
At Ol'Humane, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The return request must be submitted within 7 days of receiving your order.
- The item must be unused, unopened, and in its original packaging.
- The product must be in the same condition in which it was received.
- Proof of purchase or order confirmation must be provided.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
For health, safety, and hygiene reasons, certain products cannot be returned, including:
- Opened or used nutritional supplements
- Products with broken safety seals
- Gift cards
- Promotional or clearance items marked as non-returnable
- Customized or personalized products
- Any item prohibited from return under applicable law
If you are unsure whether your item qualifies for return, please contact us before initiating a return.
Return Process
To request a return:
- Contact our customer support team at support@olhumane.com.
- Include your order number and reason for the return.
- Our team will review your request and provide return instructions if approved.
- Ship the product back according to the instructions provided.
Returns sent without prior authorization may not be accepted.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method used for the purchase.
- Refunds may take 7 business days to appear in your account, depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless the return is due to our error.
Exchanges
We offer exchanges for eligible products under certain circumstances, including:
- Receiving the wrong item
- Receiving a defective product
- Receiving a damaged product
If you would like to request an exchange, please contact us at support@olhumane.com and we will assist you with the process.
Exchange availability may depend on current inventory levels.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the damage or defect
Upon verification, we may offer:
- A replacement product
- An exchange
- A full or partial refund
at our sole discretion and in accordance with applicable consumer protection laws.
Return Shipping Costs
Unless the return is due to our error, customers are responsible for return shipping costs.
Examples where customers may be responsible include:
Change of mind
Ordering the wrong product
No longer wanting the product
If the return is due to:
- A defective product
- A damaged shipment
- An incorrect item sent by us
Ol'Humane will cover the reasonable return shipping costs where applicable.
Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been shipped, it may no longer be eligible for cancellation and will instead be subject to this Return & Refund Policy.
Please contact us as soon as possible if you wish to cancel an order.
Processing Times
- Return Request Review: 7 BUSINESS DAYS
- Refund Processing: 7 BUSINESS DAYS
- Exchange Processing: 10 BUSINESS DAYS
Actual timelines may vary depending on shipping carriers, payment providers, and product availability.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Ol'Humane
Email: support@olhumane.com
Website: www.olhumane.com
We are committed to providing fair solutions and excellent customer service and will do our best to resolve any concerns promptly.
