Last Updated: JUNE 2026
Thank you for shopping with Ol'Humane. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for details on order processing, shipping methods, delivery times, and more.
Order Processing
All orders are processed within 7 business days after payment has been successfully received.
Please note:
Orders are processed only on business days (Monday through Friday, excluding public holidays).
Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons, promotions, or product launches, processing times may be longer than usual.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.
Shipping Methods
We offer the following shipping options:
Standard Shipping
Express Shipping
Priority Shipping (if available)
Shipping methods available at checkout may vary depending on your delivery location.
Delivery Timeframes
Estimated delivery times are:
Domestic Orders
Standard Shipping: 7-15 BUSINESS DAY
Express Shipping: 7-15 BUSINESS DAY
Priority Shipping: 7-15 BUSINESS DAY
International Orders (If Applicable)
Standard International Shipping: 15-45 BUSINESS DAYS
Express International Shipping: 15-45 BUSINESS DAYS
Delivery estimates are provided as guidelines and are not guaranteed.
Shipping Costs
Shipping charges are calculated at checkout based on:
Delivery location
Package weight
Shipping method selected
We may occasionally offer free shipping promotions. Any such offers will be clearly displayed on our website.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
You can use the tracking number to monitor your shipment through the carrier's tracking portal.
If you do not receive tracking information within 10 after placing your order, please contact us at support@olhumane.com.
Delivery Issues and Delays
While we work with trusted shipping partners, delivery delays can occasionally occur due to factors beyond our control, including:
Weather conditions
Customs inspections
Carrier delays
High shipping volumes
Incorrect or incomplete delivery addresses
Ol'Humane is not responsible for delays caused by shipping carriers or events outside our control.
If your package appears delayed or lost, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect address is provided:
Delivery may be delayed.
Additional shipping fees may apply.
We may be unable to recover or replace the package.
Please contact us immediately if you notice an error in your shipping details.
Lost, Stolen, or Damaged Packages
If your package arrives damaged, please contact us within 15 of delivery and provide photographs of the damaged package and contents.
For lost or stolen packages:
We will assist in initiating an investigation with the shipping carrier.
Resolution times may vary depending on the carrier's policies.
We are not responsible for packages marked as successfully delivered by the carrier but reported as lost or stolen afterward.
International Shipping
If international shipping is available, customers are responsible for:
Customs duties
Import taxes
VAT or local taxes
Customs clearance fees
These charges are not included in product or shipping prices unless otherwise stated.
International delivery times may vary depending on destination country and customs processing.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Ol'Humane
Email: support@olhumane.com
Website: www.olhumane.com
We are always happy to help and will do our best to ensure your order reaches you safely and on time.
